FAQs

FREQUENTLY ASKED QUESTIONS:

 

SHIPPING

-We ship our orders separately to minimize duty cost.
Even though it cost our company a lot more money to ship out the items individually but we feel like it is the right thing to do for our customers. We also try to report the value of the items at a  lower cost in order to avoid custom duty and tax thresholds. This is way, you don't have to pay unnecessary fees incurred by customs and duty. Please be rest assured all of your products will arrive.

-Where do you ship to?
We offer free shipping worldwide. We use a well known international carrier to ensure your order gets to you securely.

-How can I track my order?
Tracking number will be provided once your order have been processed. It will be sent to your email address.
You can track your order in the Track Order page

-I ordered multiple products but why did i only receive one?
We may ship out each product seperately depending on the overall weight of your package.

Even though it cost our company a lot more money to ship out the items individually but we feel like it is the right thing to do for our customers. Please be rest assured all of your products will arrive.  You can contact us via Email for tracking information for the items that have not arrived.

-How long until I get my order?
Shipping time depends on the country you are from. So shipping generally takes 4-14 business days. Please be patient.

Read more on our Shipping Information page

RETURNS

-Do you accept returns?
Yes! We accept returns.

 

-Can I Cancel my Order?
Unfortunately we cannot cancel your order since we process every order right away. 

 Read more on our Return Policy page

 

-How can I contact you?
You can send us an email to stvtuscollections@gmail.com
We respond to emails within 1-2 business days (No respond during weekends & holidays).
Or you can message us directly on whatsapp @ +2347014964566


-How to start earning from your website?
Join our partnership program and start earning big with a commission up to 13%.

Read more on our Affiliate Program page